As a novice, she lived and worked with experienced health care administrator Sister Phyllis Angerer, CEO of Clifton Care, which served elders struggling economically. After completing her Bachelor’s Degree, Donna became the first Director of Social Services at a new senior residence begun by the Sisters of Charity. In 1998, while completing her Master’s Degree in Gerontology, Donna helped plan the new Mount Notre Dame Health Center. Bringing all her experience to the Sisters and staff, Donna served as Chief Administrator of the MND Health Center from 2000 to 2019.
After a sabbatical, Donna joined Pro Seniors, a mission-focused non-profit that champions the rights, dignity and access to justice of older Ohioans through pro bono services. Donna and seven others across the state of Ohio are completing 19 learning modules to attain state certification as a Long-term Care Ombudsman. They work with residents in nursing homes and assisted living facilities and their families to ensure appropriate care and good communication and to resolve concerns.
Donna shadows other ombudsman on Advocacy Visits. Each day she investigates and documents three cases and may visit the facility. Imagine Donna’s challenges as she addresses residents’ concerns during and after Covid restrictions! Donna’s colleagues learn from and appreciate her experience as a social worker and health care administrator.